Last updated: 14 October 2026

Universal Citizenship Services Limited (“Universal”, “we”, “us” or “our”) respects the privacy of individuals who visit our website, contact our team or enquire about our services.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our website and related enquiries.

This policy should be read alongside any additional privacy information provided when you engage us for particular services.

1. Who We Are

Universal Citizenship Services Limited is a company registered in Nigeria under registration number 6880286.

Registered office:
1C, Odudu Eleyiwo Street,
Off Inuntayi Street, Off Palace Road,
Oniru, Victoria Island,
Lagos State, Nigeria.

Privacy enquiries: enquiries@ucsng.com

Universal is responsible for determining the purposes and means of processing personal information collected through its website, where it acts as a data controller.

2. Information We Collect

Depending on how you interact with Universal, we may collect the following categories of information:

• Contact information: name, email address, telephone number and other contact details you provide.
• Enquiry information: the subject and content of your messages, preferred contact method and information relevant to your enquiry.
• Professional or business information: company name, professional interests and business-related details voluntarily provided.
• Technical information: IP address, browser type, device information, website access logs and other technical information generated when you use our website.
• Correspondence: communications exchanged with our team, including follow-up emails and consultation arrangements.

Please avoid submitting passport numbers, identification documents, financial records, health information or other sensitive personal information through general website enquiry forms unless specifically requested through an appropriate channel.

3. How We Collect Information

We may collect personal information when you:

• Complete a contact or private consultation request form.
• Contact Universal by email or other available communication channels.
• Request information about citizenship, residency, corporate structuring, real estate or related advisory services.
• Browse or interact with our website.
• Provide additional information during subsequent correspondence.

4. How We Use Personal Information

We may process personal information for the following purposes:

• Responding to enquiries and consultation requests.
• Understanding the nature of services or information requested.
• Communicating with prospective and existing clients.
• Arranging consultations and coordinating relevant follow-up activities.
• Maintaining appropriate business and correspondence records.
• Protecting website security, preventing misuse and investigating technical issues.
• Meeting applicable legal and regulatory obligations.
• Improving the functionality and performance of our website.

We will not treat the submission of a general enquiry as consent to receive unrelated marketing communications. Where marketing communications are offered, we will apply the consent or other lawful requirements relevant to those communications.

5. Legal Bases for Processing

Where applicable data protection law requires a lawful basis for processing personal information, Universal may rely on one or more of the following, as appropriate to the particular activity:

• Consent: where you have freely agreed to a specified use of your information.
• Contractual necessity: where processing is necessary to take requested steps before entering into a contract or to perform a contract.
• Legal obligations: where processing is required under applicable law.
• Legitimate interests: where processing is necessary for a lawful business interest and is not overridden by your rights and interests.

Our handling of personal information is subject to the Nigeria Data Protection Act 2023 and other applicable data protection requirements.

6. Website Forms and Data Retention

Information submitted through our website forms may be temporarily stored in our website database and automatically deleted after a limited retention period.

Information received by email may be retained for longer where reasonably necessary to respond to enquiries, provide requested services, meet legal obligations or maintain appropriate business records.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or otherwise securely dispose of it, subject to applicable retention obligations.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, maintain security, remember certain preferences or understand website performance.

Some website features, including security verification tools, may involve cookies or other technical identifiers provided by third-party services.

Where non-essential cookies or tracking technologies require consent under applicable law, appropriate consent mechanisms should be provided before they are used.

You may manage cookies through your browser settings, although disabling certain cookies could affect website functionality.

8. Sharing Personal Information

Universal may share personal information where reasonably necessary with:

• Authorised personnel responsible for responding to enquiries or coordinating services.
• Website hosting, email, security and technical service providers.
• Professional advisers or service partners where their involvement is necessary and appropriate for a requested service.
• Regulatory authorities, courts or other bodies where disclosure is required by applicable law.

We do not disclose personal information to unrelated parties without an appropriate purpose and lawful basis.

9. International Data Transfers

Given the international nature of Universal’s services, certain enquiries or related activities may involve service providers or professional advisers located outside Nigeria.

Where personal information is transferred internationally, Universal will assess applicable legal requirements and use appropriate safeguards where required.

The protections and requirements applicable to a particular transfer may depend on the countries involved and the nature of the information.

10. Information Security

Universal recognises the importance of protecting personal information against unauthorised access, disclosure, alteration, loss or misuse.

We seek to use security measures appropriate to the nature of the information and the risks associated with its processing, including controls relating to website administration, access and technical service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request information about how your personal data is processed.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or request restriction of certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Exercise applicable rights relating to solely automated decision-making.
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal conditions, exceptions and verification of identity.

To submit a privacy-related request, contact enquiries@ucsng.com.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, programme resources, government authorities or external information providers.

These websites operate under their own terms and privacy practices. Universal is not responsible for the privacy policies or data-handling practices of independently operated third-party websites.

We encourage visitors to review the relevant privacy information before submitting personal details to external services.

13. Children’s Privacy

Our website is intended primarily for adults seeking information about Universal’s services.

We do not intend general website enquiry forms to be used by children independently. Where information about a child is necessary for a legitimate family-related enquiry or service, it should be provided by a parent, guardian or other appropriately authorised person and handled in accordance with applicable law.

14. Changes to This Privacy Policy

Universal may update this Privacy Policy to reflect changes in website functionality, business operations, legal requirements or personal-data processing practices.

When changes are made, the revised policy will be published on this page with an updated revision date. Where legally required, additional notice or consent will be obtained.

15. Contact and Complaints

For questions about this Privacy Policy, requests concerning your personal information or privacy-related complaints, please contact:

Universal Citizenship Services Limited
Registration Number: 6880286
1C, Odudu Eleyiwo Street,
Off Inuntayi Street, Off Palace Road,
Oniru, Victoria Island,
Lagos State, Nigeria.

Email: enquiries@ucsng.com

If your concern is not resolved, you may also have the right to complain to the Nigeria Data Protection Commission or another competent supervisory authority.